Immediate Action is Critical
Water damage is one of the most urgent and costly problems a homeowner can face. Whether caused by a burst pipe, appliance failure, roof leak, or storm intrusion, how you respond in the first few hours can significantly affect your insurance claim, structural damage, and mold risk.
At EMERG+NC Property Rescuers, we have helped thousands of homeowners throughout the Raleigh area respond to water damage quickly and effectively. This guide outlines the essential first steps, explains what to expect, and provides tools to protect your property.
Water Damage Emergency Checklist
Use the checklist below if you have just discovered water damage in your home:
- Stop the water source
Shut off the main water valve or stop the flow from the appliance or pipe. - Turn off electrical power in the affected areas
Never walk into standing water until you are sure the electricity is off. - Document the damage
Take clear photos and video of all visible damage, including walls, ceilings, flooring, furniture, and personal belongings. This will support your insurance claim. - Call a certified water damage restoration company
EMERG+NC offers 24/7 emergency response. Call (919) 363-7462 to schedule an immediate inspection. - Contact your insurance provider
Report the damage and provide photos. Keep a record of all communication. - Move valuable items to a dry location
If safe to do so, remove electronics, documents, and irreplaceable belongings from the affected area. - Allow professionals to assess and mitigate the damage
Do not assume the damage is limited to visible water. Moisture often spreads behind walls, under flooring, and into structural supports.
Why Time Matters
The Federal Emergency Management Agency (FEMA) advises that mold can begin to grow within 24 to 48 hours of water exposure. Even clean water from a broken pipe can lead to harmful mold growth if not properly dried.
Delaying professional mitigation increases the risk of health hazards, structural deterioration, and denied insurance claims.
What a Professional Restoration Team Does
A certified restoration contractor like EMERG+NC performs a series of critical tasks that go beyond water removal. These include:
- Moisture mapping and thermal imaging to detect hidden saturation
- Controlled demolition of non-salvageable materials
- Industrial-grade water extraction and drying
- Mold prevention and microbial treatment
- Insurance documentation and claim assistance
- Licensed reconstruction services if needed
We handle both residential and commercial properties and work directly with insurance carriers to minimize delays.
Frequently Asked Questions
Is water damage always covered by insurance?
Coverage typically applies to sudden and accidental water damage, such as burst pipes or appliance failures. Damage from ongoing leaks or flooding may not be covered. Review your policy or speak to your adjuster.
Can I clean up water damage myself?
You may be able to mop up surface water, but structural drying and mold prevention require professional equipment and certification. DIY cleanup often leaves hidden moisture that leads to mold.
What happens if I wait too long to act?
Delays often result in mold growth, larger demolition scopes, and lower insurance payouts. Prompt response protects your home and claim.
Internal Resources
If you need more guidance, visit the following pages on our website:
Contact EMERG+NC for Immediate Help
If you are experiencing water damage in the Raleigh area, call EMERG+NC now at (919) 363-7462. Our emergency response team is available 24 hours a day and will provide a free inspection and clear scope of work.
We’ll respond in a heartbeat.
Author Information
Ryan Oakley is the owner of EMERG+NC Property Rescuers, a licensed general contractor with over 16 years of experience in emergency water, fire, and storm damage restoration. Ryan is certified by the IICRC and leads a team of professionals known for their responsiveness, technical skill, and commitment to working directly with insurance carriers on behalf of homeowners.
