It was just after midnight when our on-call line buzzed. A homeowner in north Raleigh woke up to the sound of water rushing through the hallway. A supply line under their upstairs bathroom sink had burst, sending hundreds of gallons of water pouring through the ceiling and into the kitchen below.
Within minutes, the EMERG+NC team was en route; two techs in our white and yellow response van, extraction gear loaded, dehumidifiers humming in the back. When we say “We’ll respond in a heartbeat,” this was one of those nights that proved it.
Assessing the Damage
When we arrived, the home was soaked. Ceiling insulation had collapsed, drywall was bowing, and standing water covered the hardwood floors. We started with a quick safety check and shut off the main power before pulling moisture readings.
The reading was high across the board; a full emergency water removal job. We rolled out the extractors, vacuumed off the worst of the standing water, and started opening up the affected ceiling to relieve trapped pressure.
Learn more about our Emergency Water Removal Services and how we respond fast to minimize structural loss.
Containing the Spread
Because water had traveled down through the HVAC return and into the basement, we set up containment walls with plastic sheeting and HEPA filtration. Preventing secondary damage is just as important as drying what’s already wet.
Our moisture mapping system showed readings behind baseboards and inside the wall cavities; places a homeowner with fans never would have reached. That’s where long-term mold issues begin.
The Environmental Protection Agency (EPA) warns that hidden moisture can cause mold to form in as little as 24–48 hours.
Drying and Restoration
Once extraction was complete, we installed industrial dehumidifiers and air movers across the affected floors. Over the next 72 hours, we monitored and adjusted airflow to make sure moisture levels dropped within IICRC-approved ranges.
Following the IICRC S500 Standard for Water Damage Restoration, we documented every step with photos, readings, and notes for the insurance adjuster.
When fire or water damage combine, our Fire Damage Restoration crews handle the rebuild process from drywall repair to odor removal.
Working With Insurance
The homeowner’s biggest concern wasn’t just the damage; it was how to pay for it. We handled that too. Our project manager worked directly with their insurance carrier, submitting all documentation, moisture logs, and a clear Xactimate estimate.
By the end of the week, the claim was approved, and the rebuild phase began.
See how we streamline the process on our About Us page; certified, insured, and trusted across Wake County.
The Result
Five days after the initial call, the structure was completely dry, cleaned, and ready for reconstruction. The homeowners told us they couldn’t believe the difference between those first few panicked hours and how quickly the house returned to normal.
This is what we train for — real emergencies that happen without warning. From emergency water extraction to complete restoration, EMERG+NC delivers fast, professional results that protect both property and peace of mind.
Why Fast Response Matters
Every hour counts when water damage hits. The sooner the water is removed, the fewer materials have to be replaced, and the lower the overall cost. Whether it’s a burst pipe, a storm, or a sewer backup, acting fast keeps restoration simple and affordable.
For flood preparedness tips, visit Ready.gov Flood Safety.
Call the Team That Raleigh Trusts
When disaster strikes, call EMERG+NC Property Rescuers at (919) 363-7462 or contact us online.
We’re a local company built on fast response, clear communication, and proven results.
Serving Raleigh, Cary, Apex, Garner, and Fuquay-Varina; we’ll respond in a heartbeat.
Author:
Ryan Oakley
Owner, EMERG+NC Property Rescuers
16+ years of experience in water, fire, and storm restoration throughout the Triangle.
