Q&A with Kevin Oakley, Chairman & CEO: What makes EMERG+NC Property Rescuers Unique?

KevinOakley Chairman & CEO EMERG+NC Property Rescuers Interview

Q&A with Kevin Oakley, Chairman & CEO: What makes EMERG+NC Property Rescuers Unique?

Please describe EMERG+NC Property Rescuers?

  • EMERG+NC Property Rescuers is a specialty property damage contracting business…
  • Our name says exactly who we are and what we do.
  • Residential or commercial property damage can come from Water, Flood, Mold, Fire, Wind or Bio-hazard events

What makes EMERG+NC Property Rescuers unique?

  • Unlike every similar company that we are aware of, EMERG+NC Property Rescuers is a ‘direct to consumer’ insurance damage claim service provider.
  • Customer’s call us because we are, local, family owned business with high credibility. We’re credible, trustworthy, empathetic and most of all ethical.

Don’t companies similar to EMERG+NC Property Rescuers do the same thing?

  • We do not participate in national preferred vendor programs or third party administrated contractor programs. Every other business does.
  • We have no ‘back-room deal’ with the insurance companies or their proxies (i.e. 3rd party contractor administrators).
  • We work directly for our customers (the end user of our services) and receive authorization from them to communicate directly with the insurance companies on their behalf.
  • The reward for our services comes from the fair profit margins made by doing the work correctly following the industry standards (the IICRC: Institute for Inspection, Cleaning and Restoration Certification) a.k.a. ‘The Property Damage Restoration Industry Standards’.

So who do the other companies work for?

  • Because Insurance companies are highly regulated, and by law are not allowed to provide property damage contracting services directly themselves.
  • To control the process, all insurance companies have created national ‘preferred vendor’ partnerships with large franchise based corporations and/or third party administrative companies (middlemen).
  • These middlemen companies agree to provided services to the insurance companies at greatly discounted prices and by agreeing to limit the repairs to a minimum amount.
  • These companies work for the insurance companies, not the consumer.

So what happens when a consumer does not use the insurance company’s preferred vendors?

  • It is important for residential or commercial consumers to understand that they have the lawful right to hire anyone they choose to perform claim contracting services.
  • Insurance companies cannot cause any consumer’s rates to increase on a homeowner policies based on who they chose to work for them.
  • Homeowner’s rates are regulated and go up annually as allowed by the state insurance commission, regardless.

So how do consumers know who they should call when an emergency damage event happens?

  • Unless a contractor can prove they are not on a insurance company controlled programs, they don’t work for you.
  • Unless a contractor can prove they have both General Liability and Contractors Pollutions Liability insurance coverage. they are not properly insured to provide these type of services.
  • Statistics show that 90% of all companies that market themselves as insurance claim contractors are improperly insured. EMERG+NC Property Rescuers is fully covered. In additional to General Liability EMERG+NC is covered with an all-in-one contractor’s pollution liability (CPL) policy (General Liability + Fungal, Bacterial and Pollution Liability coverage)

What is a customer’s next step?  For property damage emergencies, call 919 EMERG-NC… ‘We’ll Respond in a Heartbeat’